Box Office Policy

Ticket Policy
Each person REGARDLESS OF AGE must have a valid ticket to enter a low(D_PERF_DESC).

Exchange Policy
NO REFUNDS.
EXCHANGES only subject to the following conditions:
1) Tickets may be exchanged by simply calling the D_COMPANY_LONG Box Office at D_SWITCH_BOARD.

2) An exchange fee will be applied as follows:
Subscription tickets: No Charge
Non-Subscription tickets: may have a fee per ticket.
Please retain your original tickets to redeem your new tickets upon presentation at the D_COMPANY_LONG Box Office.
3) Requests for ticket exchanges will be accepted up to 48 hours prior to the low(D_PERF_DESC) date of the tickets you are holding. This provides the D_COMPANY_LONG Box Office the opportunity to resell the exchanged tickets.

4) The difference in ticket price will be charged when upgrading your tickets to a more expensive night or low(D_SEAT_DESC).

Lost Tickets
In the event that you have lost your tickets, please visit the D_COMPANY_LONG Box Office or call D_SWITCH_BOARD before your low(D_PERF_DESC) date.

Order Fees
Refer to Order Fee for the policy description.

Mailing Fees
Refer to Mailing Fee for the policy description.