Box Office Policies

Ticket Policy

× Each person REGARDLESS OF AGE must have a valid ticket to enter a low(D_PERF_DESC).

Exchange Policy

× NO REFUNDS.

 

EXCHANGES only subject to the following conditions:
  1. Tickets may be exchanged by simply calling the D_COMPANY_LONG Box Office at D_SWITCH_BOARD
  2. An exchange fee will be applied as follows:
    • Subscription tickets: No Charge
    • Non-Subscription tickets: may have a fee per ticket.
    • Please retain your original tickets to redeem your new tickets upon presentation at the D_COMPANY_LONG Box Office.
  3. Requests for ticket exchanges will be accepted up to 48 hours prior to the low(D_PERF_DESC) date of the tickets you are holding. This provides the D_COMPANY_LONG Box Office the opportunity to resell the exchanged tickets.
  4. The difference in ticket price will be charged when upgrading your tickets to a more expensive night or low(D_SEAT_DESC).

Lost Tickets

× In the event that you have lost your tickets, please visit the D_COMPANY_LONG Box Office or call D_SWITCH_BOARD before your low(D_PERF_DESC) date.

Order Fees

× Refer to Order Fee for the policy description.

Mailing Fees

× Refer to Mailing Fee for the policy description.